Frequently asked questions
The answers below describe the product as it works today. Where there is a limit, it is written down.
Is SAM a therapist?
No. SAM is an AI mental fitness coach. It does not diagnose, does not treat any condition, and prescribes nothing.
That is not just a statement: an executable check inspects every reply and stops SAM from presenting itself as a therapist, psychologist or psychiatrist, in all six languages. Recommending that you see a professional is of course allowed — it is designed in.
What happens if I am in a really bad place during a session?
Every message is screened for acute distress signals before anything else runs. That screening depends on no cache and no session state: it keeps working even when the rest of the system is degraded.
When a serious signal appears, SAM does not carry on coaching as if nothing happened. It names what it hears and points to the helplines matching your country. A human-notification mechanism exists on the team side.
SENSAÏ is not an emergency service: no callback window is guaranteed and nobody dispatches help on your behalf. If you are in danger right now, call your local emergency number.
Is it free?
There is a free tier, no card required: 50 messages per month. The counter resets on the first day of each calendar month, not 30 days after you sign up.
A message identified as a distress signal is never blocked by that quota — cost control never outranks safety screening.
A paid subscription lifts the limit. The current price is shown in the app, not on this page: that is the only place it is guaranteed to be up to date.
Does SAM remember me?
Yes, from one session to the next. At the end of each session a structured summary is produced — themes, what moved, what stayed open, commitments made — and it feeds the following session.
SAM also keeps the sentence you said that carried the most weight, and comes back to it when the next session opens, in your own words.
The honest limit: this is a structured reconstruction, not a full recording. SAM keeps the substance of a session, not every sentence. So it may remember a theme without remembering one specific detail you mentioned in passing.
You can export your data or delete your account at any time from your profile.
What does a session cost you to run?
A few cents. That order of magnitude is what keeps the model viable and the pricing accessible.
We do not publish a precise figure: it varies with the models used and session length, and a number frozen on a page would be wrong a few weeks later.
Which languages does SAM coach in?
Six: French, English, German, Spanish, Portuguese and Korean. You write in your language, SAM answers in your language.
The session language is locked when the session opens and only switches after confirmation across several messages — so one stray foreign word cannot derail the whole conversation.
Can SAM replace a psychologist or a doctor?
No, and that is not the aim. SENSAÏ works upstream: clarifying, regulating, putting things in perspective, making progress on concrete goals.
When the signals indicate professional support is needed, SAM says so — first by mentioning it, then increasingly directly if the situation persists. It does not simply keep coaching.
What happens to my data?
Processing is GDPR-compliant. You can export all of your data or delete your account from your profile; deletion cascades across all linked data.
No data is sold to third parties. You can use a pseudonym.